Privacy Policy

Last updated: June 2026

This Privacy Policy explains how My Visa Academy Limited, a company incorporated in New Zealand ("MVA", "we", "us"), collects, uses, stores and discloses personal information through the website at www.myvisaacademy.com.au and our online courses.

We handle personal information in accordance with the Privacy Act 2020 (NZ) and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. WHAT WE COLLECT

We collect only the personal information reasonably required to operate accounts, process purchases and deliver course access, including:

(a) Account information, including your name, email address and account credentials;

(b) Purchase information, including order details and transaction records. Payment card details are collected and processed by third-party payment providers and are not stored by MVA;

(c) Course usage information, including lesson progress, access history and activity records generated by our course hosting platform;

(d) Communications, including emails and support requests you send to us; and

(e) Technical information, including IP address, browser information, device information, cookies and similar technologies collected automatically when you use the Website.

2. WHAT WE DO NOT COLLECT

We are an education provider only. MVA is not designed to collect, store, process, assess or review information relating to individual immigration matters.

You must not upload, transmit, submit or send to MVA any:

(a) passport or travel document;

(b) identity document;

(c) visa application or immigration application;

(d) refusal decision, cancellation decision or review decision;

(e) supporting evidence or supporting documents;

(f) personal statement, statutory declaration or witness statement;

(g) health information, criminal history information or other sensitive personal information; or

(h) personal case file or details of your individual immigration circumstances.

If such information is submitted to MVA, you acknowledge and agree that MVA is under no obligation to review, consider, respond to, retain, assess or act upon that information. Such information may be deleted without notice and without being reviewed.

3. HOW WE USE PERSONAL INFORMATION

We use personal information only to:

(a) create and administer user accounts and provide course access;

(b) process payments, refunds and account administration;

(c) respond to support requests;

(d) send service communications relating to purchases, accounts and course access;

(e) send marketing and promotional communications where permitted by law, which you may unsubscribe from at any time;

(f) operate, secure, maintain and improve the Website and Course Materials; and

(g) comply with legal and regulatory obligations.

We do not sell personal information.

4. DISCLOSURE

We disclose personal information only where reasonably necessary to operate the Website, process purchases and deliver Course Materials.

We may disclose personal information to trusted third-party service providers including:

(a) Course MLS Platform or any successor course hosting platform;

(b) Stripe or other payment processing providers;

(c) email service providers;

(d) analytics and website performance providers;

(e) cloud hosting and technology infrastructure providers; and

(f) other service providers reasonably required to operate the Website and Course Materials.

We may also disclose personal information:

(g) where required or authorised by law;

(h) in response to lawful requests from courts, regulators, government agencies, law enforcement authorities or other public authorities; or

(i) in connection with a merger, acquisition, restructuring, financing transaction or sale of all or part of MVA's business, subject to applicable privacy laws.

5. OVERSEAS STORAGE

Our service providers may store and process personal information outside New Zealand and Australia, including in the United States and other jurisdictions.

Where personal information is transferred internationally, we take reasonable steps to ensure it is protected by contractual safeguards, legal obligations or privacy protections that are comparable to those required under applicable privacy laws.

6. COOKIES AND ANALYTICS

The Website uses cookies and similar technologies for authentication, login sessions, website functionality, analytics, performance monitoring and advertising measurement.

We may use analytics providers to understand how users interact with the Website and Course Materials so that we can improve performance, usability and user experience.

You can disable cookies through your browser settings, although some Website functions may not operate correctly if cookies are disabled.

7. SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including through access controls and the use of reputable hosting, payment and technology platforms.

No method of transmission over the internet or electronic storage is completely secure. To that extent, you provide information at your own risk.

8. RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to satisfy legal, regulatory, accounting, taxation and record-keeping obligations.

When personal information is no longer required, it is deleted or de-identified.

9. ACCESS, CORRECTION AND DELETION

You may request access to, correction of, or deletion of your personal information by emailing support@myvisaacademy.com.

We will respond within the timeframes required by applicable law.

Deletion requests may not result in the removal of information that MVA is required to retain for legal, regulatory, accounting, taxation, fraud prevention, dispute resolution or record-keeping purposes.

10. COMPLAINTS

If you have a privacy concern or complaint, please contact us at support@myvisaacademy.com.

We will investigate and respond within a reasonable period and in accordance with applicable privacy laws.

11. CHILDREN

The Website and Course Materials are intended for persons aged 18 years or older.

We do not knowingly collect personal information from persons under 18 years of age.

12. DATA BREACHES

If MVA becomes aware of a privacy or security incident affecting personal information, MVA will comply with any notification obligations imposed by applicable privacy laws.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The current version will always be published on the Website and the date shown at the top of this Privacy Policy indicates when it was last updated.

14. CONTACT

My Visa Academy Limited

Email: support@myvisaacademy.com

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